I am Mae German. 34 years old. Born in Mangatarem, province of Pangasinan. I was taught and trained by 
Home 
Some-Kinda-Blog-Stop Dial 911-Helpdesk local 12-ME!
Some-Kinda-Blog-Stop Dial 911-Helpdesk local 12-ME! | Dial 911-Helpdesk local 12-ME! |
| Sunday, 01 March 2009 | |
|
Program error, jammed paper while printing, or the ultimate blue screen of death displayed on your computer monitor. What do you do? Call your desktop support guy! That's what people in the office would usually do and that includes me sometimes. Even if I am an I.T. person, my thinking was, let me do my job as a programmer, let others do their job. I don't usually press F1 for help. I call Helpdesk. My patience is short when it comes to troubleshooting a PC. For over a decade, just like any other "normal" people, I'd ask anyone to fix my PC even if I had to pay them. I have the "kung kaya ng iba, ipagawa mo sa kanila" mentality (if others can do it, let them do it). I don't want to sweat the small stuff. My fate has changed. Now, my sweat could be all over your computer. We tackled the basics of computer hardware in college but I did not really pay attention to details and I never took the terminologies by heart. I can say "data cable" when I see one and I could be right. I could say it's a LAN card and still I could be right but I would sound Jurassic now. I can't even distinguish which is which from the connectors. All I know is that if it fits, then it must be it! And that has worked for me for fifteen years. I have assembled and disassembled a PC successfully without really knowing the right terms for the adapters and peripherals. "Don't say LAN card, call it a NIC card or Ethernet. Every NIC card has a MAC Address... Don't just say data cable. What kind of data cable? SATA or IDE? What kind of port do you have for your graphic card? PCI or AGP?" A what?! Nosebleed! Information overload! I swear I was shaking in starvation when I got home even if I was fed a full and heavy meal during lunch. My brain have used all my energy on the first day of my training. On the second day, my guru forced me to bring home some bread to eat during my 2-hour travel. On the third day, I was given an early warning (a bagel with cream cheese) on yet another hands-on. I was asked to open the CPU case and replace a hard drive on Thursday. Installation and configuration are the words, my guru reminded me. I enjoy dismantling stuff. It's as easy as playing Lego, I always say. The only task that I had a hard time in doing was putting back the memory stick on its slot. I can lift and push some dumbbells and plates in the gym and I can't push a memory stick. Watda... "Be strong like a man. Push your thumb harder." guru Ricky said. Argh! Me and my sweaty hands! In normal situation I'd give up and ask someone to do it for me but this time I know I cannot rely on anyone especially when I am in the field. I have to learn everything there is to learn now and I have to take down notes and do my research like normal students do. I was blessed with a good trainer (And very nice, too. Thank God!). I am learning a lot. No pressure. I am learning fast. I never thought that going technical could be fun. I know it'll be easier once I get the hang of it. I had all the chance and the opportunity to learn the hardware in a not-so-hard way in the past fifteen years. I have ignored those opportunities. Anyhow, it's never too late to go back to the basics. I am willing to sacrifice the little money that's left in my pocket for my training. I know that it's hard to penetrate into any business nowadays but going through a training is doing me good. I wish there is more. I am hungry for more. Who knows I could be a good apprentice, eh? I pray that I'd never run out of opportunities to learn an old or even a new craft. I pray that people will never run out of patience when I am trying to grasp what they're teaching me. I still have a lot to learn and I still need to press F1 from time to time. |
| < Prev | Next > |
|---|